These Software Subscription Terms (“Terms”) govern access to Tecknicos’s hosted software — Wemote, ObjectX, and PartnerHub (each a “Service”) — by the business customer named in the order or account (“Customer”). They form an agreement between Customer and Tecknicos, LLC (“Tecknicos”). Where Customer also buys professional services, the Master Services Agreement applies to those services.
1. Subscription
Tecknicos grants Customer a non-exclusive, non-transferable right, during the subscription term, to access and use the Service for its internal business purposes (including, for managed service providers, to serve their own clients), within the limits of Customer’s plan. Tecknicos hosts, operates, updates, and backs up the Service.
Users. Customer is responsible for its users’ activity and for keeping credentials secure. Plans aren’t priced per seat; staff users are unlimited unless a plan says otherwise.
2. Plans, limits, and fair use
Each plan has published limits (for example, endpoints for Wemote, objects for ObjectX, active client accounts and business lines for PartnerHub). Customer can upgrade at any time. “Unlimited” plans are subject to fair use: if Customer’s usage is far beyond typical use of that plan and affects the Service or its cost to operate, Tecknicos will contact Customer to agree a suitable plan rather than cut off service.
3. Trials
New customers may receive a 14-day trial, set up by Tecknicos. Trial use is free, has trial limits, and is provided “as is” without the commitments in sections 6 and 9. When the trial ends, the Service stops unless Customer subscribes.
4. Fees, billing, and renewal
- Fees are the published price for Customer’s plan, or the price in Customer’s order. Plans bill in advance, monthly or annually (annual billing includes two months free).
- Subscriptions renew automatically for the same period unless Customer cancels before renewal, from the account or by email.
- Invoices are due within 15 days and are payable online by card or bank transfer (ACH).
- Non-payment: if a subscription period isn’t paid within 30 days after it ends, Tecknicos may suspend access. Suspension never deletes data, and paying the overdue invoice restores access promptly.
- Fees exclude taxes. Tecknicos may change prices with 30 days’ notice, effective at the next renewal.
5. Customer data
Customer owns the data it puts into the Service (“Customer Data”). Tecknicos uses Customer Data only to provide, secure, and support the Service and as Customer instructs, and doesn’t sell it. Each Customer’s data is kept in its own database. Tecknicos may use aggregated, de-identified usage information to operate and improve the Service.
Export and deletion. Customer can export its data while subscribed. After a subscription ends, Tecknicos keeps Customer Data available for export for 30 days, then deletes it from the live Service; backups age out on their normal schedule.
6. Security and availability
Tecknicos maintains administrative, technical, and physical safeguards appropriate to the Service, including encryption in transit, per-customer database isolation, access controls, and monitoring, and will notify Customer without undue delay of a breach affecting Customer Data. Tecknicos uses commercially reasonable efforts to keep the Service available, schedules maintenance to minimize disruption, and gives notice of planned downtime where practical.
7. Acceptable use
Customer must follow the Acceptable Use Policy. Customer may not resell the Service except as its plan allows, reverse engineer it, access it to build a competing product, or circumvent its limits or security.
8. Support
Support is provided by email and through the client portal during business hours; priority support is included where a plan says so.
9. Warranties and disclaimers
Tecknicos warrants that the Service will perform materially as described on its product page. If it doesn’t, Tecknicos will use reasonable efforts to fix it, and if it can’t, Customer may cancel and receive a refund of prepaid fees for the remaining term. Otherwise the Service is provided “as is,” and Tecknicos disclaims all other warranties, express or implied.
10. Liability
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Each party’s total liability is limited to the fees Customer paid for the Service in the 12 months before the claim. These limits don’t apply to Customer’s payment obligations or to liability for gross negligence or willful misconduct.
11. Term and termination
These Terms last while Customer has a subscription. Customer may cancel at any time, effective at the end of the current paid period. Either party may terminate for a material breach not cured within 30 days of notice. Sections that by their nature should survive (ownership, payment, disclaimers, liability, governing law) survive.
12. General
Florida law governs these Terms; disputes go to the state or federal courts in Hillsborough County, Florida. Tecknicos may update these Terms with 30 days’ notice for existing customers; the effective date above shows the current version. Notices to Tecknicos go to legal@tecknicos.com.